About

Dave Chambers
Dave Chambers

Dave is experienced in analysing, designing, implementing, managing and owning IT Service Management processes and reporting whilst utilising personable communication skills to enforce compliance of policies. Dave makes a point of difference between process and policy compliance as policy compliance allows empowerment of employees whereas process compliance can be seen as being robotic and process for process sake. Dave has a strong ability to adapt and respond quickly in different situations to ensure the needs of the business are met.

Extending experience across different industries and positions Dave understands the relationships between Service Management, IT Service Management (ITSM) and Service Catalog Management (more commonly perceived as Enterprise Service Management - ESM).  Dave also has extensive experience with IT Asset Management (ITAM) and integrating into Service Asset and Configuration Management (SACM).

Dave believes very strongly in consolidated approaches to ensure efficiency and cost effectiveness. Whilst IT has continued to move into more complicated solutions and processes, Dave’s motto is “Simplicity Leads To Success”. This allows Dave to gain trust of the people who he consults with as the problem identification and solutions are clear and easy to understand.

Working with a common sense approach, Dave encourages his clients to use a top down approach meaning that all departments and third party suppliers must understand the services and products that the business is delivering and what their customer expectations are. This approach ensures that the business continues to grow and adapt to a fast moving world economy.

Dave ensures that his customers receive an honest and innovative approach to achieving their goals.

Services

Training and Workshops

Short training courses that involve interaction to learn the logic and application for day to day scenarios. Courses are targeted mainly for ITSM and Service Management. Workshops and whiteboard sessions are also available.

ITSM and SM Consultancy

Ensuring risks are managed appropriately and consistently across the business and services are delivered consistently and reliably both internally and externally.  Service Management Solution consulting and advice is common within this service.

ITSM and Consumer Analytics Consultancy

Analysing requirements to then implement dashboards and reporting giving the business confidence to make decisions and measure those decisions or campaign successes.

Service Catalog Consultancy

Analysing business processes and service offerings to implement into a Service Catalog that can be presented into a Service Management solution or a website for both internal and external services.

Advisory Service

DC Service Management Consultancy provide a valuable advisory service for organisations that require a big picture analysis for strategies, solutions and processes.

City of Greater Geelong

Armstrong Creek VIC 3217

Email: dave@dcsmconsultancy.com

Phone: +61 (0) 433 767 990

© 2017 DC Service Management Consultancy

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