Training Courses

Customised training for organisations adapting to areas that require focus.  An example course is an interactive ITIL Foundations Prequel that prepares participants to be able to understand and speak a simple common language that allows for better communication throughout ICT teams. Participants will gain much greater value from ITIL Foundations as they will learn the practical fundamentals of ITSM lifecycles and will be introduced to terms used throughout the ITIL Foundations course.

Workshops

DC Service Management Consultancy runs workshops with a specific outcome to be reached by the conclusion of the workshop.  The workshops are often run with limited digital presentations and are presented through interactive discussions and whiteboard notes.  Workshop outcomes are presented in a report to the organisation with recommendations as defined in the workshop.

ITSM Consultancy

DC Service Management Consultancy will work with your business to ensure that your ITSM strategy and plan are supported by ITSM best practices.  Analysis will ensure that only required ITSM processes are implemented and streamlined to integrate with existing business processes and services to deliver cost effective and reliable IT Services.

ITSM Consultancy is often utilised with training and workshops to ensure IT staff understand the ITSM processes; why they are implemented and the role that they play in ensuring IT Services are delivered at the highest possible standard.

Service Management Consultancy

Simply put “Service Management supports the business goals and strategies by integrating business units to provide efficient, reliable and consistent delivery of services both internally and externally”.

The goal of Service Management is to ensure departments with the relevant expertise are making the appropriate decisions, ensuring goals and strategies are aligned with the business, no duplication of policies and processes tightly aligned.

DC Service Management Consultancy will work with your business to identify opportunities in increasing  efficiencies by removing duplication and ensuring the correct roles and departments are involved in important decisions through process management.

DC Service Management Consultancy can also work with your business to define requirements, POC strategy and help with the selection process of a Service Management solution including ROI.

DC Service Management Consultancy will work with your business to identify service offerings and the process taken to fulfill those services.

DC Service Management Consultancy provide a valuable advisory service for organisations that require a big picture analysis for strategies, solutions and processes.  

On occasion businesses require an external viewpoint to ensure risks are identified and understood not only within their department but the entire organisation.  As well as identifying the differences between strategies, solutions and processes DC Service Management Consultancy identify cultural alignments, which is often an overlooked but important component.

DC Service Management Consultancy does not earn commissions from any vendor other than SiteLantern (a consumer analytics platform). This ensures absolute transparency throughout any discussion and not being financially driven by decisions and advice.

DC Service Management Consultancy will work with your business to understand reporting requirements ensuring that dashboards and reports are presenting the correct data and information.